FAQ

Q: Do you ship internationally? 

Yes, we ship all around the world! Due to COVID, some countries have shipping restrictions so before ordering, make sure we can send it to you. A list of restricted countries is here. Sunfish Press is not responsible for any customs fees or charges.   

Q: Help! I was sent the wrong items / items are missing! 

Oh no! I get jumbled sometimes when prepping shipments, but don't worry! Send our Customer Service team a message at orders@sunfishpress.store and we'll get it sorted out! 

Q: I put in the wrong address! What do I do? 
Please email us or shoot us a message as soon as possible. Sunfish Press is not responsible for items that are returned due to an incorrect address. If an item is returned, we'll reach out as soon as possible to get it sorted - you are responsible for paying for a new shipping label. 

Q: Do you have larger sizes? 

Depending on availability, our sweatshirts and t-shirts are available in 3xl to sometimes 5xl. If you need a larger size, shoot us a message and we'll work something out at no extra cost (abolish fat tax). 

Q: What's your return policy? 

Due to COVID-19, we do not accept returns at this time unless in error by us (incorrect size, color, etc.). 

Q: What's your cancellation/refund policy? 

For all items in our shop, cancellations and refunds are not accepted. 

Due to the customized nature of our products, exchanges will not be granted unless the item is faulty. 

Q: Are you sustainable?  
We try our best to be! All stickers, pins, and shoe charms are packaged with recyclable business cards and compostable "plastic bags" made from potato starch. Each transaction is also carbon offset through Shopify. Larger items like shirts and sweatshirts are shipped in recyclable or compostable mailers, depending on the season (rain can accelerate the decomp of compostable mailers). 

Q: Do you do price adjustments?
No.

Q: I'm an Influencer and I want to work with you! What do I do?

Send us an email at orders@sunfishpress.store with links to socials as well as a media kit. We don't often work with influencers, but you might as well shoot your shot.  

For all other questions, send us a message or email us at orders@sunfishpress.store
If asking about an order, be sure to reference your order #.